Thank you for shopping at Les Heureux. We value your satisfaction and want to ensure you have a smooth shopping experience. This Refund Policy outlines our guidelines regarding refunds and returns.

 

1. Right of Withdrawal

 

In accordance with French consumer protection laws, you have the right to withdraw from your purchase within 14 days of receiving the product, without providing any reason. To exercise this right, please notify us of your decision in writing via email at info@lesheureux.com or through another clear statement.

 

2. Return Process

 

To initiate a return, please follow these steps:

 

Ensure that the product is in its original, unopened packaging and in the same condition as when you received it.

Notify us of your intention to return the product within 14 days of receiving it.

Return the product to the address provided by our customer support team.

3. Refund

 

Upon receiving and inspecting the returned product, we will process your refund. We will reimburse the purchase price, including the standard delivery cost, within 14 days of receiving your returned item. The refund will be issued using the same payment method you used for the original transaction.

 

4. Exceptions

Please note that the right of withdrawal does not apply to certain products:

 

Items that have been visibly personalized.

Products that, due to their nature, cannot be returned or are likely to deteriorate or expire quickly.

Items that are securely packaged for reasons of protection or hygiene, but have been unpacked upon delivery.

5. Contact Us

If you have any questions or need assistance regarding refunds or returns, please don't hesitate to contact our customer support team at info@lesheureux.com.

 

Please be aware that this Refund Policy is subject to change without notice. For the most up-to-date information, please visit our website.

 

Please customize this policy to match your specific business practices and ensure it complies with any applicable French laws and regulations. Consulting with a legal professional is advisable for full compliance.